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About the coffee
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WHERE IS GROOVY COFFEE SOURCED FROM?
Groovy Coffee is sourced from Colombia and crafted from Colombian Supremo beans, which are grown in the high Andes Mountains. The beans are roasted in Edgewater, New Jersey at Coffee Associates.
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WHAT DOES GROOVY COFFEE TASTE LIKE?
Groovy Coffee is a medium roast that features tasting notes of semi-sweet chocolate, cinnamon, and toasted almonds. Groovy Coffee is smooth, yet strong, without tasting burnt.
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IS GROOVY COFFEE ORGANIC?
No, Groovy Coffee is not certified organic.
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IS GROOVY COFFEE FAIR TRADE?
No, Groovy Coffee is not certified fair trade.
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IS GROOVY COFFEE KOSHER?
Yes, Groovy Coffee is certified kosher.
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IS GROOVY COFFEE GENETICALLY MODIFIED?
No, Groovy Coffee is not genetically modified.
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HOW SHOULD I STORE MY GROOVY COFFEE?
We recommend storing your Groovy coffee tin in a cool, dark, and dry place. Once opened, store the Groovy coffee tin in a cool, dark place or refrigerate.
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WHAT IS THE SHELF LIFE OF GROOVY COFFEE?
Sealed, Groovy Coffee has a shelf life of up to 1 year. Once unsealed, we recommend consuming the coffee within 30 days to extract the optimal flavor and characteristics. Should you consume the coffee after 30 days from opening, the flavor profile will not be at its peak, but ok to consume.
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HOW DO YOU BREW GROOVY COFFEE?
Check out our brewing instructions here.
Shipping
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HOW LONG DOES SHIPPING PROCESSING TAKE?
We strive to get our coffee shipped to our customers as soon as possible. Our processing times may vary between 24 and 72 hours after the order is placed. Additionally, we do not ship on the weekends or federal holidays, which may add to your order processing time.
After you order online, you will receive an email that your order has shipped with a tracking number. Either click on the tracking number in the shipping email or input the tracking number into the carrier website for your estimated delivery time frame.
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WHAT SHIPPING CARRIERS DO YOU USE?
We ship via UPS and USPS Monday – Friday. These carriers observe most national holidays, so be aware that this may affect shipping times. Groovy Coffee does not ship on the weekends so any orders placed Friday afternoon through Sunday will ship on Monday.
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DO YOU SHIP INTERNATIONALLY?
At this point in time, we only ship to the US. Join our newsletter to be the first to know about expanded shipping regions!
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CAN I PURCHASE GROOVY COFFEE IN ANY STORES?
Currently, Groovy Coffee is only for purchase on our website.
Returns / Exchanges
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DO YOU ACCEPT RETURNS?
Unfortunately, due to the perishable nature of the product we cannot accept returns.
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WHAT HAPPENS IF MY ITEMS ARE DAMAGED IN TRANSIT?
Email hello@groovycoffee.com with your order number and a photo of the damaged items.
Payments
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WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept American Express, Discover, Mastercard, PayPal, and Visa.
Subscriptions
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HOW DO I ACCESS MY SUBSCRIPTION CUSTOMER ACCOUNT?
When you check out with a subscription you will receive two emails: Order Confirmation and Subscription Activation. The emails contain a“Manage Subscription” link that automatically brings you to your customer account. The Manage Subscription link can also be found in the Upcoming Order email. On the customer account page, input the email you used to purchase a subscription. A 6-digit verification code will be sent to your email, input that code on the website.
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HOW CAN I CHANGE THE SETTINGS / PREFERENCES FOR MY SUBSCRIPTION?
Login to your customer account by clicking the "Manage Subscription" link found in your initial Order Confirmation, Subscription Activation, or Upcoming Order emails. You can manage your subscription by updating: next charge date, delivery frequency, item quantity, shipping address, payment method. You can also cancel your account.
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HOW DO I UPDATE MY SUBSCRIPTION BILLING INFORMATION?
Once logged in to your customer account, follow the steps below:
1. Click on the “Payment Methods” tab.
2. Click on “Add payment method” and enter the payment details.
3. Click on the “Subscription” tab and click “Edit” on the subscription you wish to update payment for.
4. Click on “Payment Method” and select the updated payment method. -
HOW DO I UPDATE MY SUBSCRIPTION SHIPPING ADDRESS?
To add or update a shipping address:
1. Login to your customer account.
2. Click on the “Shipping” tab.
3. To add a new address click “Add New Shipping Info”. To update an old address click on it and input the new information.To update a shipping address for a specific subscription:
1. Login to your customer account.
2. Click on the “Subscription” tab.
3. Click “Edit” on the subscription you want to update.
4. Scroll down to “Shipping Address”.
5. Click the arrow to expand.
6. Select one of the other shipping addresses. -
HOW CAN I SKIP A SUBSCRIPTION DELIVERY?
Once logged in to your customer account, follow the steps below:
1. Click on the “Delivery Schedule” tab to see all upcoming deliveries for your subscriptions.
2. Click “Skip” next to the subscription delivery you would like to skip. If you want to unskip a delivery, click “Unskip” next to the order. -
HOW CAN I CHANGE MY NEXT SUBSCRIPTION SHIPMENT DATE?
Once logged in to your customer account, follow the steps below:
1. Click on the “Subscriptions” tab and locate the subscription you wish to update.
2. Click “Edit”.
3. Click on the “Next Charge Date” section.
4. On the calendar that will pop up, make sure to correctly select the month first, and then the date you wish for your next charge date. After this has been done, please click on “Update Next Shipment Date”, to save the changes.
Please Note: We strongly recommend making these updates a few days before the next charge date is due, so that the system can apply them in time for your upcoming shipment. -
HOW CAN I CHANGE THE FREQUENCY OF MY SUBSCRIPTION?
Once logged in to your customer account, follow the steps below:
1. Click on the “Subscriptions” tab and locate the subscription you wish to update.
2. Click “Edit”.
3. Click on the “Delivery Schedule” section.
4. Select the frequency you wish, and click “Update”.
Please Note: We strongly recommend making these updates a few days before the next charge date is due, so that the system can apply them in time for your upcoming shipment. -
HOW DO I CANCEL MY SUBSCRIPTION?
Once logged in to your customer account, follow the steps below:
1. Click on the “Subscriptions” tab and locate the subscription you wish to update.
2. Click on “Edit”.
3. Scroll down until you see your billing information. Below that, you will find the “Cancel Subscription” option. -
HOW DO I UNSUBSCRIBE FROM THE GROOVY NEWSLETTER?
At the bottom of the newsletter click “unsubscribe”.