We strive to get our coffee shipped to our customers as soon as possible. Our processing times may vary between 24 and 72 hours after the order is placed. Additionally, we do not ship on the weekends or federal holidays, which may add to your order processing time. 

After you order online, you will receive an email that your order has shipped with a tracking number. Either click on the tracking number in the shipping email or input the tracking number into the carrier website for your estimated delivery time frame. 

We ship via UPS and USPS Monday – Friday. These carriers observe most national holidays, so be aware that this may affect shipping times. Groovy Coffee does not ship on the weekends so any orders placed Friday afternoon through Sunday will ship on Monday.  

At this point in time, we only ship to the US. Join our newsletter to be the first to know about expanded shipping regions! 

Currently, Groovy Coffee is only for purchase on our website.

Unfortunately, due to the perishable nature of the product we cannot accept returns.  

Email hello@groovycoffee.com with your order number and a photo of the damaged items. 

We accept American Express, Discover, Mastercard, PayPal, and Visa. 

When you check out with a subscription you will receive two emails: Order Confirmation and Subscription Activation. The emails contain a“Manage Subscription” link that automatically brings you to your customer account. The Manage Subscription link can also be found in the Upcoming Order email. On the customer account page, input the email you used to purchase a subscription. A 6-digit verification code will be sent to your email, input that code on the website. 

Login to your customer account by clicking the "Manage Subscription" link found in your initial Order Confirmation, Subscription Activation, or Upcoming Order emails. You can manage your subscription by updating: next charge date, delivery frequency, item quantity, shipping address, payment method. You can also cancel your account. 

Once logged in to your customer account, follow the steps below:
1. Click on the “Payment Methods” tab.
2. Click on “Add payment method” and enter the payment details.
3. Click on the “Subscription” tab and click “Edit” on the subscription you wish to update payment for.
4. Click on “Payment Method” and select the updated payment method.

To add or update a shipping address:
1. Login to your customer account.
2. Click on the “Shipping” tab.
3. To add a new address click “Add New Shipping Info”. To update an old address click on it and input the new information.

To update a shipping address for a specific subscription:
1. Login to your customer account.
2. Click on the “Subscription” tab.
3. Click “Edit” on the subscription you want to update.
4. Scroll down to “Shipping Address”.
5. Click the arrow to expand.
6. Select one of the other shipping addresses.

Once logged in to your customer account, follow the steps below:
1. Click on the “Delivery Schedule” tab to see all upcoming deliveries for your subscriptions.
2. Click “Skip” next to the subscription delivery you would like to skip. If you want to unskip a delivery, click “Unskip” next to the order.

Once logged in to your customer account, follow the steps below:
1. Click on the “Subscriptions” tab and locate the subscription you wish to update.
2. Click “Edit”.
3. Click on the “Next Charge Date” section.
4. On the calendar that will pop up, make sure to correctly select the month first, and then the date you wish for your next charge date. After this has been done, please click on “Update Next Shipment Date”, to save the changes.

Please Note: We strongly recommend making these updates a few days before the next charge date is due, so that the system can apply them in time for your upcoming shipment.

Once logged in to your customer account, follow the steps below:
1. Click on the “Subscriptions” tab and locate the subscription you wish to update.
2. Click “Edit”.
3. Click on the “Delivery Schedule” section.
4. Select the frequency you wish, and click “Update”.

Please Note: We strongly recommend making these updates a few days before the next charge date is due, so that the system can apply them in time for your upcoming shipment.

Once logged in to your customer account, follow the steps below:
1. Click on the “Subscriptions” tab and locate the subscription you wish to update.
2. Click on “Edit”.
3. Scroll down until you see your billing information. Below that, you will find the “Cancel Subscription” option.

At the bottom of the newsletter click “unsubscribe”.